Introduction
At Kriteyu Health Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services. By using our website or services, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of personal information:
- Contact details: such as your name, email address, phone number, and postal address.
- Health information: information you provide about your medical history, mental health, and treatment.
- Usage data: details about your interactions with our website, such as pages visited, time spent, and IP address.
- Cookies and tracking technologies: to enhance your browsing experience and gather website analytics.
How We Use Your Information
Your personal data is used for the following purposes:
- To provide and manage our healthcare services, including consultations, therapy, and follow-ups.
- To communicate with you regarding appointments, treatment plans, and updates.
- To improve our website, services, and user experience through analysis and feedback.
- To comply with legal and regulatory requirements.
- To send you promotional materials or newsletters only if you have opted in to receive them.
Legal Basis for Processing
We process your personal data in accordance with applicable laws, including but not limited to:
- Your consent is when you have explicitly agreed to the processing.
- The necessity for the performance of a contract (e.g., providing healthcare services).
- Compliance with legal obligations.
- Our legitimate interests in managing and improving our services, provided this does not override your rights.
How We Protect Your Data
We take the security of your data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. These measures include:
- Secure servers and encrypted connections (SSL/TLS).
- Restricted access to personal data is only to authorised personnel.
- Regular security assessments and staff training.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Healthcare professionals are involved in your care.
- Service providers who assist us in operating our website or delivering services do so under strict confidentiality agreements.
- Legal authorities, if required by law, or to protect our rights and safety.
Your Rights
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate or incomplete data.
- Object to or restrict certain types of data processing.
- Withdraw consent at any time where processing is based on consent.
- Complain to a supervisory authority if you believe your data rights have been violated.
Cookies
Our website uses cookies to improve user experience and analyse site traffic. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.
Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
Our services are not directed at children under the age of 16 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Effective Date:
This Privacy Policy is effective as of 15/05/2025.
